Privacy Policy

Who we are

OwnerBot ("OwnerBot", "we", "us") is a marketing assistant for home service and trade businesses, operated by [OwnerBot LLC - confirm]. You can reach us about privacy at [privacy@ownerbot.ai - confirm].

What we collect

We collect three kinds of data.

Information you give us

Your name, business name, email, mobile number and website when you sign up, request a free audit or contact us. Messages you send OwnerBot in the chat, and the approvals you give it.

Data from accounts you connect

You choose which accounts to connect, and you sign in to each one through that provider's own permission screen (OAuth). We never see your passwords for these accounts. Depending on what you connect, OwnerBot can access:

• Google Business Profile: your listing details (name, address, phone, hours, services, categories), posts, photos, reviews and review replies, and listing performance data.
• Google Ads: account and campaign settings, keywords, search terms, budgets, ads, and performance and conversion data.
• Google Search Console, if connected: search performance data for your website.
• Facebook and Instagram (Meta): the Pages and business accounts you pick, their posts, photos, comments and basic insights, and permission to publish posts you approve.
• WordPress and other website platforms: the pages, posts, media and settings OwnerBot needs to make the edits you approve.
• Reviews and leads: reviews from the review sites you connect, and leads from the web forms and lead sources you connect, including the customer contact details in them.

We only request the permissions needed for the features you turn on. [Confirm the exact OAuth scopes per integration before submitting for Google and Meta review]

Information collected automatically

When you use our website or app, we collect basic technical data such as IP address, browser type, pages visited and timestamps, through server logs and [cookies and analytics tools: confirm which, if any].

How we use it

We use your data to run OwnerBot for you:

• To answer your questions in the chat and run your free audit
• To make the changes you approve, such as posting to your Google listing, replying to a review, updating a web page, changing an ad setting or following up with a lead
• To show your results dashboard and send your weekly summary
• To keep the service secure, fix problems and provide support
• To contact you about your account, and with your consent, by text message

We do not use data from your connected accounts to advertise to you or to anyone else.

Google user data and Limited Use

OwnerBot's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

In practice, that means:

• We use Google user data only to provide and improve the features you see in OwnerBot.
• We do not sell Google user data, and we do not use it or transfer it for advertising, credit checks or lending.
• We transfer Google user data to others only as needed to provide those features (for example, the AI model providers described below), for security, to comply with the law, or as part of a merger or sale with notice to you.
• People on our team do not read your Google user data unless you ask us to (for example, for support), it is needed for security or to investigate abuse, it is required by law, or the data has been aggregated and anonymized for internal operations.
• We do not use Google user data to train generalized AI or machine learning models.

AI processing

OwnerBot uses large language models from third-party providers to understand your requests and draft answers, posts, replies and page edits. To do that, we send the relevant part of your request and account data to the model provider. [List the model providers, e.g. OpenAI, Anthropic, Google: confirm]

We use these providers under terms that do not allow them to use your data to train their models, and that limit how long they keep it. [Confirm each provider's API data use and retention terms]

OwnerBot does not publish or send anything on your behalf until you approve it, unless you have told it to handle a type of task on its own.

Who we share data with

We do not sell your data or your customers' data, and we do not share it for cross-context behavioral advertising.

We share data only with:

• Service providers who help us run OwnerBot, such as hosting, databases, email and text message delivery, payment processing and the AI model providers above. They may use the data only to provide their service to us. [List subprocessors: confirm]
• The platforms you connect, when OwnerBot makes a change you approved (for example, publishing a post to your Facebook Page).
• Authorities, when the law requires it or to protect the rights and safety of our users and others.
• A buyer or successor if [OwnerBot LLC - confirm] is part of a merger or sale. We will tell you before your data moves to a different privacy policy.

How long we keep data

We keep your data while your account is open. Data from connected accounts is kept only as long as we need it to run the features you use, and cached copies are refreshed or removed on a schedule. [Confirm retention periods, e.g. cached platform data X days, logs X days]

When you close your account, we delete your data, including data from connected accounts, within [30] days, except where the law requires us to keep it (for example, billing records). Backups are overwritten within [X] days.

Deleting your data and revoking access

You can ask us to delete your data at any time by emailing [privacy@ownerbot.ai - confirm] from the email on your account. We will confirm and complete the deletion within [30] days. [Add in-app delete option and Meta data deletion callback URL if used]

You can also disconnect any account inside OwnerBot, or revoke OwnerBot's access directly with the provider:

• Google: go to myaccount.google.com/permissions, choose OwnerBot and remove access.
• Facebook: go to Settings and privacy, then Settings, then Business integrations, and remove OwnerBot.
• Instagram: go to Settings, then Website permissions or Apps and websites, and remove OwnerBot.
• WordPress: remove the OwnerBot application password or plugin from your site's user profile or plugin list.

When you revoke access, OwnerBot stops pulling new data from that account. To remove the data we already have, ask us to delete it as described above.

Your choices and rights

You can see, correct, download or delete your data by contacting [privacy@ownerbot.ai - confirm]. Depending on where you live, you may have other rights under laws such as the California Consumer Privacy Act. We will not treat you differently for using them.

You can stop marketing emails with the unsubscribe link, and stop text messages by replying STOP.

Security

We encrypt data in transit and at rest, limit staff access to what their job needs, and store access tokens for your connected accounts in encrypted form. No system is perfectly secure, and we will notify you and the authorities of a breach as the law requires. [Confirm security practices]

Children

OwnerBot is for businesses and is not meant for anyone under 18. We do not knowingly collect data from children.

Changes to this policy

If we change this policy, we will update the effective date above, and for important changes we will email you before they take effect.

Contact

[OwnerBot LLC - confirm]
[Mailing address: confirm]
[privacy@ownerbot.ai - confirm]